Customer Service

Shipping & Delivery

All orders are despatched as soon as possible, subject to availability. Any shipping charges are a guide only, and are subject to change at the discretion of the nominated courier or shipping company. Charges do not take into account any bulk discounts or lodgements. Shipping companies assess charges for parcels according to their actual or cubic weight equivalent, whichever is greater. Weights are rounded up to the nearest kilogram in all calculations. Dimension restrictions apply to all parcels, including maximum length and girth.

 If products are not available at time of order you will be notified via email and given the option of back ordering or having the amount charged to your credit card refunded.  Standard domestic and international shipping and handling fees may apply.  Shipping charges may be determined by packing size, weight and delivery location.

Privacy & Security

The Hot Shot Group is committed to complying with legislation governing privacy of personal information by businesses.  The Hot Shot Group has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control.  Any personal information you provide will be stored and managed by The Hot Shot Group and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

Returns & Replacements

Every care is taken to ensure your products are dispatched in perfect condition. Please contact The Hot Shot Group within 48 hours of receiving goods which are damaged or faulty. Defective items will be replaced. The Hot Shot Group will not process refunds for incorrect purchase or change of mind. All refund requests need to be made in writing within 7 days of purchases.

Payment, Pricing & Promotions
Payment by PayPal, Bankcard, MasterCard or Visa are excepted.
Updating Account Information

Collecting your information allows us to provide a better user experience for you. At all times, it is your choice whether you choose to disclose any information to us. However, by not disclosing certain information (for e.g. your mailing address) we may not be to provide the service you are requested (for e.g. delivery of products ordered online). you can have you information updated via e-mail, facebook or through our contact us icon.

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