Privacy Policy

This privacy policy sets out how Hot Shot Group uses and protects any information that you give Hot Shot Group when you use this website. Hot Shot Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hot Shot Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Terms and Conditions

The Hot Shot Group prides itself on providing quality products and a high standard of service to its customers. All orders and purchases made through this store are subject to the Terms and Conditions outlined below.

Payment Security

Credit card information for non paypal transactions maybe stored and all cookies will be tracked. All efforts have been made to reduce any fraudlant activity, in the transaction process.

Privacy

The Hot Shot Group is committed to complying with legislation governing privacy of personal information by businesses.  The Hot Shot Group has relevant security measures in place to protect against the loss, misuse and alteration of personal information under our control.  Any personal information you provide will be stored and managed by The Hot Shot Group and will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

Postage and Handling

All orders are despatched as soon as possible, subject to availability. Any shipping charges are a guide only, and are subject to change at the discretion of the nominated courier or shipping.company. Charges do not take into account any bulk discounts or lodgements. Shipping companies assess charges for parcels according to their actual or cubic weight equivalent, whichever is greater. Weights are rounded up to the nearest kilogram in all calculations. Dimension restrictions apply to all parcels, including maximum length and girth.

If products are not available at time of order you will be notified via email and given the option of back ordering . Standard domestic and international shipping and handling fees may apply.  Shipping charges may be determined by packing size, weight and delivery location.

Payment

 Payment by PayPal, Bankcard, MasterCard or Visa .

Returns

Every care is taken to ensure your products are dispatched in perfect condition. Please contact The Hot Shot Group within 48 hours of receiving goods which are damaged or faulty. Defective items will be replaced. The Hot Shot Group will not process refunds for incorrect purchase or change of mind. All refund requests need to be made in writing within 7 days of purchase.

Overview of these terms and conditions

The Hot Shot Group may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound. Privacy Policy

The Hot Shot Group is committed to complying with legislation governing privacy of personal information by businesses. This Privacy Policy explains the type of information that is collected by The Hot Shot Group, how such information is used and under what circumstances and to whom it may be disclosed.

If you have any questions about our Privacy Policy, please feel free to contact us directly through our Facebook site or on email.

Information collected

Collecting your information allows us to provide a better user experience for you. At all times, it is your choice whether you choose to disclose any information to us. However, by not disclosing certain information (for e.g. your mailing address) we may not be to provide the service you are requested (for e.g. delivery of products ordered online). 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at party@hotshot.net.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PO Box 447 Hervey Bay QLD 4655 Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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